Orders, Shipping & Returns
Conditions of Purchase
5YMEDIO.COM informs all users that this e-contract will be written in Spanish, and will not be stored by a trusted third party, although 5YMEDIO.COM does keep a record of all orders received from its customers. You may print out or copy these terms and conditions for future reference. To place an order with www.5ymedio.com you must be over 18 years of age.
How to Place an Order
You will find a catalogue of products offered by 5YMEDIO.COM on our online store. If you wish to purchase any of these products, please follow these instructions:
1. Select the product you wish to purchase and add it to your shopping cart.
2. Carefully read all the information provided about the product. Our products are priced in euros and include the corresponding taxes.
3. Go to your basket and check the list of products ordered, the sales price and applicable taxes.
4. Enter the delivery address, and finally choose your preferred method of payment.
5. When you have sent your order, you will receive a detailed order confirmation message. Please contact us if you do not receive this message.
6. 5YMEDIO.COM offers the following methods of payment: Virtual Point of Sale (Stripe) and Pay Pal®.
7. If you want to change any of the information entered on your order, please email us at email@example.com or call our customer services on +34 913197765.
Once the order is fulfilled, you will receive a tracking number and an email from our courier (currently DHL). From this email you will be able to customize your delivery.
The following delivery costs will be applied to standard deliveries. Delivery costs will be calculated at the time of purchase:
- Delivery to Spain is free of charge.
- Delivery within EU: 15€ per item.
- Delivery Outside EU: 25€ per item.
Any taxes or customs duties and fees will be paid by the customer.
You must check, in the presence of the delivery agent, the condition of the package delivered and note on the delivery slip any anomalies observed in the packaging or its contents.
Delivery lead times
SPAIN: 24h - 72h.
EU: 2 to 7 working days.
Countries outside the EU: 2 to 7 working days.
Returns (Right of Withdrawal)
You may exercise your right of withdrawal and return the order delivered if it does not meet your expectations. You must exercise your right of withdrawal within FOURTEEN (14) working days after receiving your order, according to the official working-days calendar in force in the delivery address.
To exercise this right, you must return the product unused, in the original packaging, and pay the return shipping cost. You can exercise your right of withdrawal by emailing us at firstname.lastname@example.org or by contacting our customer services on: +34 913197765 and provide us with a telephone number and an email address.
You will then receive an email with the return instructions.
Under the terms of article 102 of Royal Legislative Decree 1/2007, approving the consolidated text of the Protection of Consumers and Users Act, right of withdrawal does not apply to personalised products or any product that by its nature cannot be returned.
Returned products must be unused, contained in their original packaging with any user manuals and accessories. 5YMEDIO.COM will not accept the return of used goods or those whose packaging has been tampered with.
SPAIN: 10€ (will be deducted from the refund).
EU: 20€ (will be deducted from the refund).
Countries outside the EU: 30€ (will be deducted from the refund).
Return costs will be paid by 5YMEDIO, provided:
- The product is defective.
- The product is not delivered within the 40-day deadline.
If you order a product that is not your size or want to exchange it for another product, send as an email at email@example.com providing us with an email address and a telephone number. We will then send you the instructions for the exchange return.
If you order a product that cannot be delivered within the 40-day deadline, you may either request a full refund or accept the alternative product offered by us.
All the products sold on our website are subject to the legal warranty period (2 years). If you need additional information about these services and warranties, please email us at firstname.lastname@example.org.
5YMEDIO.COM has complaints forms available to the public at our head offices in Calle Fernando El Santo 18 Bajo Izqda., C.P. 28010 Madrid. If you would like to obtain one of these forms to make a complaint, please email us at email@example.com
These Conditions of Purchase are dated 01/08/2017. Any amendment to these terms and conditions will be published on the website.